If you’re looking for service/repairs, then you’re better off calling customer service.
In person visits to this Apple Store are you usually pretty good, but if you need to call, just to get information on a course for example, you may as well just drive there. Very long hold time is one thing, but they place a loud and very static laden music that is awful to listen to.
Nice store...they always help me out when I have issues with my iPhone and MacBook.
If you have ever taken your vehicle into the dealership for a simple repair only to be told your vehicle is on its last leg and you should purchase a brand-new vehicle. Oh, and by the way, there is a sale going on? Well If you like that feeling then take your apple product into this store because they will spin you this same tale and try to get you forgo the repair process and purchase a new product.
Time to hand up!
I would give this place a negative star if I could!
As of this moment I've been on hold 11 minutes, and have to listen to horribly amplified music filled with static noise.
!!!BEWARE OF THIS APPLE LOCATION!!!
!!!BEWARE OF THIS APPLE LOCATION!!!
These people lie to you and treat you as if your stupid. I left the store upset because no one was listening to me. I called the 800# and go a rep who had experienced the same customer service where she was told her tablet was bent. She offered to let me swap out my tablet at no charge. She didn’t talk down to me or treat me as if I were stupid. I will never step foot in that apple store and going forward have decided to deal directly with customer service. I’m guessing these people must have a sales quota to meet or something. I however DON’T appreciate being taken advantage of and spoken to as if I am a stupid child.
This was my first time going into the store to have my tablet looked at because tablet would no longer charge. The guy that looked at it said my tablet was bent and then proceeded to take me there was no use in sending it out for repairs and that I should get a new one for half the price. He didn’t even try to fix it. I asked for a supervisor and told her my issues. I asked her to point out where my tablet was bend and she couldn’t find it. She had to ask him to point it out and then proceeded to try to tell me where the bend was (which doesn’t exist).
IMPOSSIBLE TO CALL THEM AND SET UP AN APPOINTMENT. Where apple product is wonderful, their support and help is far below par. I am very excited now to give my local computer shop my business instead of these guys. Sure, I could have done it online, but as a single-full time working mother, I forgot my password, and I've had to reset it so many times I have no idea what it is, and I have no idea where the piece of paper is I wrote it down.
This place is awesome! Genuinely helpful reps, who actually seem like they're glad you're there and WANT to solve your problem instead of being irritated at having to help you. Their phone system is GREAT (I actually asked the automated guy if he was a real person, because it sounded so real), their service is great - I was pleasantly surprised at my experience here.
If your looking to purchase a new device, then “Yes” this is the store to visit.
Apple Eton is a US Electronics Store based in Woodmere, Ohio. Apple Eton is located at 28849 Chagrin Blvd, Woodmere, OH 44122, USA.
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